Returns & Refund Policy

At Soght-E-Zaiqa, customer satisfaction is our top priority. We take great care to ensure that your order reaches you in good condition. However, if you receive a damaged, defective, or incorrect product, we are here to help.

Eligibility for Returns

You may request a return or replacement within 7 days of receiving your order, subject to the following conditions:

• The product must be unused, unopened, and in its original packaging.
• The product should be returned with the original invoice or proof of purchase.
• Any damaged, defective, or incorrect item must be reported to us as soon as possible after delivery.
• Customers may be asked to provide photos or videos of the product to help us review the issue.

How to Request a Return

To initiate a return or exchange, please contact our customer support team within 7 days of delivery.

📞 WhatsApp / Call: 03228780594

Our team will review your request and provide you with further instructions.

Return Process

1. Contact Us:
   Contact Soght-E-Zaiqa within 7 days of receiving your order.
2. Request Review:
   Our team will review your return or replacement request.
3. Approval & Instructions:
   If your request is approved, you will receive instructions for returning the product.
4. Return Shipment:
   Please pack the item securely and send it according to the instructions provided by our team.

Refund Policy

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If the refund is approved:

• Refunds will be processed within 7 working days.
• Refunds may be issued through Bank Transfer, Easypaisa, or JazzCash, depending on the payment method and order type.
• For Cash on Delivery (COD) orders, refunds may be processed through Bank Transfer, Easypaisa, or JazzCash.

Return Shipping Charges

• If you receive a damaged, defective, or incorrect product, Soght-E-Zaiqa will assist you with the return or replacement process.
• For returns due to a change of mind or personal preference, the return shipping cost may be the responsibility of the customer.

Non-Returnable Items

The following items may not be eligible for return or refund:

• Products that have been opened, used, or tampered with.
• Products returned without their original packaging.
• Products returned after the 7-day return period.
• Promotional, discounted, or special offer items, unless they are damaged, defective, or incorrect.
• Items damaged due to improper handling after delivery.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Soght-E-Zaiqa

📞 WhatsApp / Call: 03228780594

We are committed to providing you with a smooth, transparent, and satisfying shopping experience.

Thank you for choosing Soght-E-Zaiqa!